Please complete this form ONLY IF YOU WISH TO RETURN INCORRECTLY DELIVERED OR ORDERED GOODS. Please be aware that ear-rings cannot be returned for hygiene reasons.

A full refund will be made for any errors on our part. A credit note may be issued at the descretion of Festoon UK if an error is made by a customer who decides to return items within the specified period and this will need to include a deduction of £10 to cover administration costs. Postage and packaging is paid by you when returning goods that are your error and we recommend recorded delivery. In other words returns are sent to us at your own expense and risk.

If goods are faulty or incorrectly delivered please return the item/s in the sealed unopened packaging within 14 days and a replacement will be sent out upon receipt from you.

For hygiene reasons we do not accept returns of ear-rings. Jewellery is always sent in a sealed clear plastic bag, opened bags are treated as worn.

We reserve the right to change our terms & conditions of business without notice.

  • All prices include VAT.
  • All goods remain the property of Festoon UK until paid in full and in advance.
  • No goods will be credited until paid for.
  • Claims can only be entertained for loss, theft or damage to the goods in transit if notified to carriers and ourselves immediately.
  • Notice of non-delivery must be given within 14 days of despatch.
  • All images are copyright to Festoon UK, the use in any form without permission is strictly forbidden.
  • Our liability is limited as set out in our Terms and Conditions.
  • Please get in touch, complete the form below to send us an email.

    Name:
    Please provide your name (person who ordered the item)
    Email:
    Your contact Email
    Message:
    Please give as much detail as possible
    Telephone number
    Include available time to call
    Reason for return
    Choose reason for returning items from the drop-down menu above
    Enter the code below in here: